We help Enterprise Software Companies
deliver strong customer retention
IgniteScale helps maximize retention, scalability and profitability by
enabling end-to-end management of the entire customer lifecycle.
90%+
Gross Retention
125%+
Net Retention Profitability
We help you manage your
customer lifecycle end-to-end
IgniteScale helps you monitor, manage and elevate client experience in the
Enterprise Software domain to B2C levels.
Align with customers at all levels
Strategic alignment is critical for ensuring retention, growing customer relationships, improving profitability, and expanding value.
100%
Strategic alignment with customers
- Ensure alignment internally and externally
- Access real time data and trends
- Share objective performance metrics
- Receive regular customer feedback
Raise the bar on customer experience
Deliver personalized, concierge level experience for every customer with a unified, on-demand view of the entire program, to discover a whole new level of collaboration – and customer delight.
35%+
Net Promoter Score (NPS)
- Track and share feedback and commitments
- Align internal teams to deliver superior customer experience
- Collaborate with customers to solve issues
- Monitor changes in project financials
Leverage automation to enable growth
Focus on strategic and growth activities by automating operational tasks such as day-to-day reporting, status tracking and management tasks to eliminate busy work.
5%x
Scaling of
CS Operations
90%
of Tier 2 and Tier 3 engagements
can be automated
- Automate all aspects of delivery operations
- Prioritize and accurately manage tickets
- Regular real time alerts on updates, escalations and outages
- Focus and track progress on strategic goals
Focus your investment where it truly matters
Real time data and facts-based insights ensure leaders can make well-informed investment decisions that have the biggest impact on areas such as commercial, product & engineering and customer success.
100%
Awareness of Investment Impact
- Insights on customer relationships and growth potential
- Insights into product features, issues and payoffs
- Insights on directing investments to maximize retentions
- Ability to correlate retention to product and delivery investment
Win customers’ confidence and their business
The decision to renew is made over multiple interactions over a period of time. Imagine if you could read customer signals, track and resolve issues – before they affect the relationship. Retention is guaranteed!
0
Unexpected Contract Termination
- Measure and predict the probability of retention risk
- Track multiple parameters of relationship health
- Execute corrective recommendations from a library of playbooks
- Monitor progress of plays and goals for course correction
- Align all teams to collaborate in achieving strategic goals
Make services a key differentiating factor
Turn your professional services teams into a world class delivery unit that wows customers at every opportunity, executes profitably with complete control & efficiency and becomes a channel for growth.
25
YoY Growth
>25%
EDITDA
- 100% visibility and control over entire portfolio
- Early warning signals on program delivery and customer sentiment
- Zero unexpected customer escalations
- Consistent world-class customer experience
- Streamlined delivery operating profitably at scale