We help Enterprise Software Companies
deliver strong customer retention

IgniteScale helps maximize retention, scalability and profitability by
enabling end-to-end management of the entire customer lifecycle.

90%+

Gross Retention

125%+

Net Retention Profitability

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We help you manage your
customer lifecycle end-to-end

IgniteScale helps you monitor, manage and elevate client experience in the
Enterprise Software domain to B2C levels.

Request a Demo

Align with customers at all levels

Strategic alignment is critical for ensuring retention, growing customer relationships, improving profitability, and expanding value.

100%

Strategic alignment with customers

Ensure alignment internally and externally
Access real time data and trends
Share objective performance metrics
Receive regular customer feedback

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Raise the bar on customer experience

Deliver personalized, concierge level experience for every customer with a unified, on-demand view of the entire program, to discover a whole new level of collaboration – and customer delight.

35%+

Net Promoter Score (NPS)

Track and share feedback and commitments
Align internal teams to deliver superior customer experience
Collaborate with customers to solve issues
Monitor changes in project financials

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Raise the bar on customer experience

Give your customers complete transparency on all aspects of the program, being proactive in your communication and making your teams accessible to delight customers and foster new levels of trust.

Without access to accurate real time facts, customer communication with multiple touch-points can lead to confusion, poor perception and loss of trust.

IgniteScale is designed to:

Provide a B2C level experience with a unified program view.
Keep customer sponsors and teams updated on escalations and outages, proactively.
Trap signals around delivery and customer sentiment and initiate best practice based responses.
Promote collaboration with customers and internal teams to solve crises.
Deliver real time visibility of program goals, contracts & consumption information, ticket status, project & product updates, and other important announcements.

Leverage automation to enable growth

Focus on strategic and growth activities by automating operational tasks such as day-to-day reporting, status tracking and management tasks to eliminate busy work.

5%x

Scaling of
CS Operations

90%

of Tier 2 and Tier 3 engagements
can be automated

Automate all aspects of delivery operations
Prioritize and accurately manage tickets
Regular real time alerts on updates, escalations and outages
Focus and track progress on strategic goals

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Leverage automation to enable growth

You can now eliminate busy work by automating tasks such as tracking success blockers, chasing functions to deliver, tracking progress against project milestones, creating status reports, and time entry enhances efficiency and accuracy.

Operational issues like customer meetings, status reports and the lack of a ubiquitous source of accurate real time information, means that up to 60% of your team’s time is spent on unproductive processes, instead of focusing on strategic activities.

IgniteScale is designed to:

Automate ticket management to eliminate redundancy and handle escalations.
Automate all aspects of delivery operation.
Track signals and provide automatic, best practices driven recommendations.
Automatically generate status reports in line with best-of-breed experience templates.
Guide users on what they need to accomplish to improve efficiency.
Automate time tracking and project plan updates based on progress made by individual contributors

Focus your investment where it truly matters

Real time data and facts-based insights ensure leaders can make well-informed investment decisions that have the biggest impact on areas such as commercial, product & engineering and customer success.

100%

Awareness of Investment Impact

Insights on customer relationships and growth potential
Insights into product features, issues and payoffs
Insights on directing investments to maximize retentions
Ability to correlate retention to product and delivery investment

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Focus your investment where it truly matters

The right level of investment targeted at the right area guarantees maximized impact, optimum resource utilization, enhanced delivery, higher retention, and better overall profitability.

Without a way to track customer sentiment and relationship progress across multiple dimensions, allocation of time and people relies on theoretical ‘rules’ rather than knowing where they will make a real difference.

IgniteScale is designed to:

Identify customers primed for retention and growth.
Monitor specific events and issues that impact retention.
Highlight real time and objective measures of retention risk.
Follow progress on key customer initiatives and goals.
Track performance across objective parameters, customer sentiment and commercial results.
Identify contributions and prioritize actions of various function to maximize retention.

Win customers’ confidence and their business

The decision to renew is made over multiple interactions over a period of time. Imagine if you could read customer signals, track and resolve issues – before they affect the relationship. Retention is guaranteed!

Unexpected Contract Termination

Measure and predict the probability of retention risk
Track multiple parameters of relationship health
Execute corrective recommendations from a library of playbooks
Monitor progress of plays and goals for course correction
Align all teams to collaborate in achieving strategic goals

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Win customers’ confidence and their business

Objective real time measurements of multiple factors, like value perception, customer sentiment and sponsor confidence can give a realistic picture of retention risk. This is essential for effective remedial action.

Retention is not a one-time event but a continuum that requires operational teams to have awareness of any negative sentiments and perceptions, establish value and celebrate success, so that renewal becomes a foregone conclusion.

IgniteScale is designed to:

Predict retention risk with real-time and object measure.
Filter out noise and enable focus on the most relevant signals.
Recommended plays from the library of playbooks.
Monitor plays and offer insights on what is most effective.
Track deviations from strategic goals and take corrective action.

Make services a key differentiating factor

Turn your professional services teams into a world class delivery unit that wows customers at every opportunity, executes profitably with complete control & efficiency and becomes a channel for growth.

YoY Growth

>25%

EDITDA

100% visibility and control over entire portfolio
Early warning signals on program delivery and customer sentiment
Zero unexpected customer escalations
Consistent world-class customer experience
Streamlined delivery operating profitably at scale

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Make services a key differentiating factor

Deliver value consistent with the customer's business objectives through operations that scale profitably. This results in a world-class customer experience, turning them into evangelists and triggering growth.

Poorly executed services can diminish the value of customer's investments, put customer retention at risk, leading to loss in revenue and profitibility. This impacts scalability, which is mission critical for organizational growth.

IgniteScale is designed to:

Track end-to-end delivery operations automatically and capture distress signals.
Analize direct and indirect customer feedback to understand sentiment.
Align with customers through one click status reports.
Preempt and manage escalations proactively to eliminate surprises.
Monitor project and program changes to stop revenue leakage.

We help Enterprise Software Companiesdeliver strong customer retention

IgniteScale helps maximize retention, scalability and profitability byenabling end-to-end management of the entire customer lifecycle.

We help you manage yourcustomer lifecycle end-to-end

IgniteScale helps you monitor, manage and elevate client experience in theEnterprise Software domain to B2C levels.

Align with customers at all levels

Strategic alignment is critical for ensuring retention, growing customer relationships, improving profitability, and expanding value.

Raise the bar on customer experience

Deliver personalized, concierge level experience for every customer with a unified, on-demand view of the entire program, to discover a whole new level of collaboration – and customer delight.

Leverage automation to enable growth

Focus on strategic and growth activities by automating operational tasks such as day-to-day reporting, status tracking and management tasks to eliminate busy work.

Focus your investment where it truly matters

Real time data and facts-based insights ensure leaders can make well-informed investment decisions that have the biggest impact on areas such as commercial, product & engineering and customer success.

Win customers’ confidence and their business

The decision to renew is made over multiple interactions over a period of time. Imagine if you could read customer signals, track and resolve issues – before they affect the relationship. Retention is guaranteed!

Make services a key differentiating factor

Turn your professional services teams into a world class delivery unit that wows customers at every opportunity, executes profitably with complete control & efficiency and becomes a channel for growth.

We help Enterprise Software Companies
deliver strong customer retention

IgniteScale helps maximize retention, scalability and profitability by
enabling end-to-end management of the entire customer lifecycle.

We help you manage your
customer lifecycle end-to-end

IgniteScale helps you monitor, manage and elevate client experience in the
Enterprise Software domain to B2C levels.