![logo-banner](images/logo-banner.png)
We help Enterprise Software Companies
deliver strong customer retention
IgniteScale helps maximize retention, scalability and profitability by
enabling end-to-end management of the entire customer lifecycle.
90%+
Gross Retention
125%+
Net Retention Profitability
We help you manage your
customer lifecycle end-to-end
IgniteScale helps you monitor, manage and elevate client experience in the
Enterprise Software domain to B2C levels.
![logo-banner](images/customer-lifecycle.png)
![lifecycle banner](images/lifecycle-banner.png)
Align with customers at all levels
Strategic alignment is critical for ensuring retention, growing customer relationships, improving profitability, and expanding value.
100%
Strategic alignment with customers
- Ensure alignment internally and externally
- Access real time data and trends
- Share objective performance metrics
- Receive regular customer feedback
![strategic alignment](images/img-strategic-alignment.jpg)
Raise the bar on customer experience
Deliver personalized, concierge level experience for every customer with a unified, on-demand view of the entire program, to discover a whole new level of collaboration – and customer delight.
35%+
Net Promoter Score (NPS)
- Track and share feedback and commitments
- Align internal teams to deliver superior customer experience
- Collaborate with customers to solve issues
- Monitor changes in project financials
![strategic alignment](images/img-customer-exp.jpg)
Leverage automation to enable growth
Focus on strategic and growth activities by automating operational tasks such as day-to-day reporting, status tracking and management tasks to eliminate busy work.
5%x
Scaling of
CS Operations
90%
of Tier 2 and Tier 3 engagements
can be automated
- Automate all aspects of delivery operations
- Prioritize and accurately manage tickets
- Regular real time alerts on updates, escalations and outages
- Focus and track progress on strategic goals
![strategic alignment](images/img-confidence.jpg)
Focus your investment where it truly matters
Real time data and facts-based insights ensure leaders can make well-informed investment decisions that have the biggest impact on areas such as commercial, product & engineering and customer success.
100%
Awareness of Investment Impact
- Insights on customer relationships and growth potential
- Insights into product features, issues and payoffs
- Insights on directing investments to maximize retentions
- Ability to correlate retention to product and delivery investment
![strategic alignment](images/img-fact-based.jpg)
Win customers’ confidence and their business
The decision to renew is made over multiple interactions over a period of time. Imagine if you could read customer signals, track and resolve issues – before they affect the relationship. Retention is guaranteed!
0
Unexpected Contract Termination
- Measure and predict the probability of retention risk
- Track multiple parameters of relationship health
- Execute corrective recommendations from a library of playbooks
- Monitor progress of plays and goals for course correction
- Align all teams to collaborate in achieving strategic goals
![strategic alignment](images/img-non-event.jpg)
Make services a key differentiating factor
Turn your professional services teams into a world class delivery unit that wows customers at every opportunity, executes profitably with complete control & efficiency and becomes a channel for growth.
25
YoY Growth
>25%
EDITDA
- 100% visibility and control over entire portfolio
- Early warning signals on program delivery and customer sentiment
- Zero unexpected customer escalations
- Consistent world-class customer experience
- Streamlined delivery operating profitably at scale
![strategic alignment](images/img-bg-key-differentiating-factor.jpg)